This book examines the 'two shades of green' that are business and values.

Once you have bought into the concepts of customer relationship management (and it is hard not to), how do you separate the practically useful from the pie-in-the-sky and then actually implement a project? This handbook addresses implementation, advocating an approach that is based in the real world.

This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne.

Deadline! presents adventure stories for today’s warp-speed business environment—dramatic case studies of how nine well-known organizations successfully managed to meet critical, seemingly impossible, time challenges.

All business decisions have financial implications.

Design Project Management is a guide to contracting and working with designers, and managing design projects proactively through to successful completion

Designing and Delivering Training is designed for students of the CIPD PDS module in Designing and Delivering Training and is ideal for anyone wanting an understanding and overview of the subject.